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Returns Policy

SsCustoms 

This Refund Policy ("Policy") applies to the following purchases: https://sscustoms.com.au

(1) CUSTOMER SATISFACTION IS OUR PRIORITY

At SsCustoms, customer satisfaction is our priority.

We offer refunds and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy.

Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.

Please read this Policy before making a purchase so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase.

(2) CHANGE OF MIND

We do not offer any refund if you simply change your mind, or find the same product or service cheaper elsewhere.

(3) PRODUCTS DAMAGED DURING DELIVERY

In the event that a product which you ordered is damaged during delivery:

(a) Please contact us as soon as possible.

(b) Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which you received with the damaged product.

(c) We will organise to replace the damaged product with an equivalent product, or to provide a refund, provided that you contact us within the following time from the date you received the product: 30 days

(4) EXCEPTIONS

Notwithstanding the other provisions of this Policy, we may refuse to provide a replacement or refund for a product you purchased if:

(a) You misused the said product in a way which caused the problem.

(b) If the product has been opened and used.

 (c) Any other exceptions apply under the Australian Consumer Law.

(5) SHIPPING COSTS FOR RETURNS

If the returned product can easily be posted or returned, then you are responsible for organising for the returned product to be returned to us. If the returned product is eligible for a replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the returned product.

(6) RESPONSE TIME

We aim to process any requests for replacements or refunds within 14 days of having received them.

(7) HOW TO RETURN PRODUCTS

(a) You may contact us to discuss a return using the details at the end of this Policy.

(b) We will pay any refunds in the same form as the original purchase or to the same account or credit card as was used to make the original purchase, unless otherwise determined in our sole discretion.

(c) You must provide proof of purchase in order to be eligible for a refund or replacement.

(d) You may be required to present a government issued identification document in order to be eligible for a refund or replacement.

(e) You may return products to the following address:

Please contact us to be advised.

(8) 15% RESTOCKING FEE:

In the event of a change of mind, a restocking fee of 15% will be applied to cover handling, processing, and restocking expenses. This fee will be deducted from the refund amount.

(9) UNCLAIMED PARCEL PROCEDURE:

Notification Attempts: We will make multiple attempts to contact you using the contact information provided during the purchase process. This includes email and phone communication.

6-Month Period: If, after a 6-month period from the date of the initial notification attempts, the parcel remains unclaimed and we have not received a response from you, the items will be considered unclaimed. 

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