Privacy policy
Last Updated: 18 June 2026
This Privacy Policy describes how SsCustoms ("we", "our", or "us") collects, uses and shares your personal information when you visit, browse or make a purchase from our website.
INFORMATION WE COLLECT
Device Information
When you visit our website, we automatically collect certain information about your device, including:
• Web browser
• IP address
• Time zone
• Pages and products viewed
• Search terms used
• Information about how you interact with our website
This information is collected using cookies, log files, web beacons, pixels and similar technologies.
Order Information
When you make a purchase, we collect personal information such as:
• Name
• Billing address
• Shipping address
• Payment information
• Email address
• Phone number
Marketing Information
With your consent, we may collect your email address and mobile phone number to send updates, promotions, newsletters and marketing communications.
If you provide your mobile number and opt in, we may send marketing communications by SMS. Message and data rates may apply. You may opt out at any time by replying STOP or by following the unsubscribe instructions provided.
HOW WE USE YOUR INFORMATION
We use the information we collect to:
• Process and fulfil your orders
• Arrange delivery of products
• Communicate with you regarding orders and enquiries
• Screen for potential fraud or risk
• Provide information, promotions and advertising relating to our products and services (where you have opted in)
• Improve and optimise our website and customer experience
• Analyse website performance and marketing effectiveness
SHARING YOUR INFORMATION
We share your personal information with trusted third-party service providers to help us operate our business and provide services to you.
These providers may include:
• Shopify – our e-commerce platform provider
• Google Analytics and Google Ads
• Meta (Facebook and Instagram)
• Klaviyo
• Payment processors
• Shipping and logistics providers
We may also disclose personal information where required by law, regulation, court order, subpoena or other legal process.
SHOPIFY HOSTING & PAYMENTS
Our website is hosted by Shopify Inc.
Shopify provides the e-commerce platform that allows us to sell products and services to you.
Your data is stored securely through Shopify's data storage, databases and application.
If you use a direct payment gateway, your payment information is encrypted and processed in accordance with Payment Card Industry Data Security Standards (PCI-DSS).
Transaction information is retained only as long as necessary to complete your purchase and comply with legal obligations.
COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar technologies to improve your browsing experience, analyse website traffic and personalise advertising.
Cookies
Cookies are small data files placed on your device that help us:
• Remember your preferences
• Improve website functionality
• Understand how visitors use our website
• Improve customer experience
You may manage cookie settings through your browser. Disabling cookies may affect website functionality.
ANALYTICS & ADVERTISING TECHNOLOGIES
We use technologies including:
• Shopify Analytics – to operate and analyse our online store
• Google Analytics – to understand website traffic and visitor behaviour
• Google Ads – to measure advertising effectiveness and deliver targeted advertising
• Meta Pixel (Facebook Pixel) – to measure advertising performance and deliver relevant advertising on Facebook and Instagram
• Meta Conversions API – to improve conversion tracking accuracy, campaign measurement and advertising performance
• Klaviyo – for email marketing, abandoned cart communications and SMS marketing
ADVERTISING & REMARKETING
We may share information regarding your browsing activity with advertising partners to deliver personalised advertising.
This may include information about:
• Pages visited
• Products viewed
• Products added to cart
• Purchase behaviour
• Website interactions
OPTING OUT
You can control or limit tracking and marketing communications through:
Facebook Advertising Preferences
Google Advertising Settings
Klaviyo email and SMS communications using the unsubscribe link or by replying STOP to SMS messages
Your browser settings and cookie preferences
OVERSEAS DISCLOSURE OF PERSONAL INFORMATION
Some of our service providers may store or process personal information outside Australia, including in the United States and other countries where Shopify, Google, Meta and Klaviyo operate.
By using our website, you acknowledge that your personal information may be transferred to and processed in these jurisdictions.
YOUR RIGHTS
You may request to:
• Access personal information we hold about you
• Correct or update your information
• Request deletion of your information where permitted by law
• Opt out of marketing communications at any time
We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.
To exercise any of these rights, please contact us using the details below.
AGE OF CONSENT
By using this website, you confirm that you are at least the age of majority in your state or territory of residence.
If you believe a child has provided personal information to us, please contact us and we will take reasonable steps to remove that information.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, legal obligations or regulatory requirements.
Any updates will be published on this page together with a revised Last Updated date.
CONTACT US
If you have questions about this Privacy Policy, would like to access, correct or delete personal information we hold about you, or would like to make a privacy complaint, please contact us:
Email: sales@sscustoms.com.au
SsCustoms
